Returns

Email us at: classiqueboutique@outlook.co.nz

If you’re not happy with your recent purchase, it’s so easy to send it back! We accept returns within 7 days of receipt. Please note that after 7 days of receipt of goods all sales are final. Returned goods must be unused, unaltered and unwashed with all original tags and packaging enclosed.

Goods will only be accepted back if purchased in our online store.

Sale items will not be refunded unless they are faulty.

Email us at: classiqueboutique@outlook.co.nz

Faulty or Incorrect items

A faulty or incorrectly sent item can be exchanged or returned for a refund of the purchasing price. We must be advised of faulty or incorrect goods within 7 days of purchasing the item.

Items that are damaged as a result of wear and tear are not considered to be faulty.
If you have an item that is faulty and you have worn it, please send it back to us clean. Soiled returns will not be accepted.

Email us at: classiqueboutique@outlook.co.nz as soon as possible.

We will repair, replace or refund the item within 7 days of return receipt. Classique Boutique will refund the shipping amount to return the item and cover shipping costs to replace or return an item to you if an item is faulty.

  • We are unable to exchange or refund used, laundered or customer damaged goods.
  • We are unable to refund sale items.
  • Please note that the shipping charges or any related expenses (custom fees, etc.) cannot be refunded.
  • The cost of delivery for returns and refunds is not refundable.
  • A further delivery charge will be required for re -sending the exchange.

We will assess the item once returned to ensure it meets our criteria before a refund or exchange will be processed.

Please allow 5 to 7 working days for exchanges and refunds to be processed once we receive them. We will endeavour to keep you updated on the status of your exchange or refund.

Your refund will be credited to the original purchaser’s credit card.

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